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SHIPPING & RETURNS

SHIPPING POLICY

Delivery from Ireland Warehouse

  • EU Deliveries:
    📦 Standard: 3-7 business days 
    ⚡ Express: Contact Customer Service (order before 15:00 GMT)

  • Ireland Deliveries:
    📦 Standard: 2-5 business days (Free shipping on order over 49€)
    ⚡Urgency: Contact Customer Service (order before 15:00 GMT)

RETURN & EXCHANGE POLICY

14-Day Energy Reset Guarantee

  • Acceptable Conditions:
    ✅ Unworn/unused items in original packaging
    ✅ Include order number & reason

  • Non-Acceptable Cases:
    ❌ Wood cracks from improper storage (recommended humidity: 45-55%)

  • Process:

    1. Submit return request via account portal (with energy feedback survey)

    2. Receive prepaid return label

    3. Refund/Exchange processed within 3 business days post-inspection

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